Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, address, email address, phone number, and other similar contact data.
• Service Information: Details about the telecommunications, internet, or energy services you request or receive through our platform.
• Verification Data: One-time passcodes (OTPs), PINs, and related verification information used to confirm your identity or service requests.
• Usage Data: Information about how you interact with our websites and platforms, including IP addresses, browser type, pages visited, and timestamps.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill service requests on your behalf.
• Send verification messages, OTPs, and account notifications via SMS.
• Communicate with you about your services, account status, and updates.
• Improve our platforms, services, and customer experience.
• Comply with legal obligations and resolve disputes.

3. SMS & Mobile Communications

Mobile information, including your phone number and SMS opt-in consent, will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers collected for our messaging program are used solely for the purpose of sending verification codes, service notifications, and account-related communications.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted partners who assist in operating our platforms and delivering services (e.g., ISPs, energy providers), under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of SMS communications at any time by replying STOP to any message.

7. Cookies & Tracking Technologies

Our websites may use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@keys-plus.com